SHIPPING POLICY

All orders placed on this online store are dispatched from our distribution centre in Tokyo. Some items share stock with our retail stores and may be shipped directly from a store.

Domestic Shipping (Japan)

  • Carrier: Yamato Transport or Sagawa Express, at our discretion.
  • Orders of ¥10,000 or more (tax included): free shipping, and no cash on delivery fee.
  • Orders under ¥10,000: flat rate of ¥880, including the cash on delivery fee where applicable.
  • Deliveries to Okinawa, remote islands and certain other regions may incur an additional charge. We will contact you before dispatch if this applies to your order.

International Shipping

  • Carrier: DHL Express.
  • Shipping fee: flat rate of ¥10,000 per order, charged at checkout.
  • Import duties, taxes and customs clearance fees in the destination country are the responsibility of the recipient and are not included in the product price or shipping fee.
  • International orders are not eligible for return or exchange. Please see our Return Policy.

Dispatch Schedule

  • In-stock items are normally dispatched on the next business day after your order is confirmed. Please allow up to 7 to 10 days from order confirmation for dispatch, excluding weekends and public holidays.
  • Orders placed on weekends or public holidays are processed from the next business day.
  • We are unable to combine separate orders into one shipment, or to accept requests for a specific dispatch date. Requests written in the order notes cannot be accommodated.
  • During sale periods and other busy seasons, delivery on your preferred date or time may not be possible.
  • If an item becomes unavailable after you order, we will contact you by email to arrange an alternative or a refund.
  • Shipping and delivery enquiries are answered on business days only.

Changing the Delivery Address

  • Before your order is confirmed: contact us at info@cvtvlist.com and we will update the address.
  • After your order is confirmed or handed to the carrier: we can no longer change the address. Please contact the carrier directly, quoting the 12-digit tracking number in your shipping confirmation email.

Parcel Lockers and Redelivery

To have a parcel delivered to a parcel locker, or to arrange redelivery, please contact the carrier directly after you receive your shipping confirmation email. Have your 12-digit tracking number ready.

Other

  • In-store pickup of online orders is not available.
  • We do not accept orders by telephone.

For any other shipping enquiries, please contact us at info@cvtvlist.com.